Frequently Asked Questions
Everything you need to know about your Platinum Karaoke experience.
How do I update the song library on my Platinum Karaoke player?
You can update your song library by purchasing the latest song volume SD card or disc from our website, or by using the Platinum Link app for supported digital models to download new hits directly.
What is the standard shipping timeframe for orders?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Does my Platinum Karaoke unit come with a warranty?
Yes, all our karaoke players come with a standard 1-year manufacturer's warranty covering parts and labor for any factory defects. Accessories like microphones and remotes carry a 6-month warranty.
Can I connect my karaoke system to a home theater or external speakers?
Absolutely. Most of our units feature RCA, Optical, or HDMI outputs, allowing you to connect easily to external amplifiers, soundbars, or professional audio systems for a better sound experience.
What is your return and exchange policy?
We offer a 7-day replacement policy for units with proven manufacturing defects. The item must be returned in its original packaging with all included accessories and the official receipt.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options like GCash and GrabPay for a seamless checkout process.